Carley Wike currently serves as the Director of Housekeeping at Aimbridge Hospitality, where she leverages her extensive background in both back-of-house (BOH) and front-of-house (FOH) operations to drive efficiency and enhance guest satisfaction. In her role, Carley is responsible for the seamless operation of the...
Carley Wike currently serves as the Director of Housekeeping at Aimbridge Hospitality, where she leverages her extensive background in both back-of-house (BOH) and front-of-house (FOH) operations to drive efficiency and enhance guest satisfaction. In her role, Carley is responsible for the seamless operation of the housekeeping department, ensuring that all services align with brand standards while also focusing on elevating the overall guest experience. Her strategic collaboration with general managers and ownership has been pivotal in identifying opportunities for operational enhancements that not only streamline processes but also contribute to revenue growth.
One of Carley’s key projects involved overseeing room operations during a significant hotel renovation, where her meticulous attention to detail and strong leadership skills ensured that the transition was smooth and minimally disruptive to guests. By implementing targeted initiatives, she successfully increased guest satisfaction scores (GSS), demonstrating her commitment to continuous improvement and operational excellence. Carley’s ability to build substantial relationships across all levels of the organization, combined with her expertise in inventory management and coaching, has empowered her team to achieve high productivity and maintain brand awareness.
In addition to her operational responsibilities, Carley works closely with the engineering team to enhance both rooms and public areas, ensuring that the hotel remains a welcoming and comfortable environment for guests. Her strong interpersonal skills and effective communication style foster a culture of collaboration and accountability within her department, positioning Aimbridge Hospitality as a leader in the hospitality industry. With a results-driven mindset and a passion for service excellence, Carley Wike continues to make a significant impact in her role, setting new standards for housekeeping operations.
