Carissa Karachristos currently serves as the Operations Manager at InfoCision Management Corporation, where she leverages her extensive experience in program management and team leadership to drive operational excellence within the organization. With a proven track record in the media division, Carissa has successfully transitioned from...
Carissa Karachristos currently serves as the Operations Manager at InfoCision Management Corporation, where she leverages her extensive experience in program management and team leadership to drive operational excellence within the organization. With a proven track record in the media division, Carissa has successfully transitioned from her role as Project Manager, where she oversaw critical initiatives aimed at enhancing efficiency and productivity across call centers. Her outstanding ability to lead and motivate teams has been instrumental in fostering a culture of high performance and accountability.
One of Carissa's key projects involved the implementation of a standardized group interview procedure, which not only streamlined the hiring process but also significantly improved the quality of new hires. This initiative demonstrated her keen insight into operational needs and her commitment to building a strong workforce that aligns with the company's goals. Carissa frequently travels to various call centers within the Media Division, where she conducts training sessions and coaching programs designed to enhance customer retention and lead generation strategies. Her strong multitasking and problem-solving skills enable her to anticipate challenges and devise effective solutions, ensuring that her teams remain agile in a fast-paced environment.
Carissa's proficiency in conflict resolution and customer complaint handling further underscores her ability to maintain high levels of client satisfaction while driving sales performance. Her expertise in telemarketing and direct sales, combined with her strategic approach to program management, positions her as a vital asset to InfoCision Management Corporation. As she continues to navigate the complexities of operations management, Carissa remains dedicated to fostering innovation and excellence within her teams, ultimately contributing to the company's sustained growth and success.
