Cansu Berkem is a seasoned Group Product Manager at Datadog, where she spearheads the development and strategic direction of the company’s Service Management suite. With over 14 years of experience in the tech industry, Cansu has honed her expertise in creating innovative and scalable software...
Cansu Berkem is a seasoned Group Product Manager at Datadog, where she spearheads the development and strategic direction of the company’s Service Management suite. With over 14 years of experience in the tech industry, Cansu has honed her expertise in creating innovative and scalable software solutions that address complex business needs. Under her leadership, the Service Management suite has expanded to encompass critical components such as Incident Management, Case Management, Service Level Objectives (SLOs), Architecture Diagramming, and Mobile Integrations, all while leveraging AI to enhance operational efficiency.
One of Cansu's notable achievements includes successfully acquiring and integrating new products into the existing portfolio, which not only diversified Datadog's offerings but also generated new revenue streams. Her strategic vision and execution led to a remarkable 70% growth in the active user base for service management tools, demonstrating her ability to drive user engagement and satisfaction. Cansu has also played a pivotal role in building and mentoring a high-performing product management team, fostering a culture of innovation and collaboration that empowers her team to excel in their roles.
Her skill set encompasses business analysis, leadership, and management, complemented by a strong foundation in business intelligence and IT service management. Cansu's proficiency in SQL and ERP systems, including SAP R/3, further enhances her capability to analyze data-driven insights and translate them into actionable product strategies. As she continues to navigate the evolving landscape of service management, Cansu remains committed to delivering exceptional value to Datadog's customers and driving the future of IT service excellence.
