Candice Cookson serves as the 211 Lead and Community Resource Navigation Specialist at the United Way of Greater Cleveland, where she plays a pivotal role in enhancing community access to vital resources. With a strong foundation in social work, Candice leverages her expertise in management...
Candice Cookson serves as the 211 Lead and Community Resource Navigation Specialist at the United Way of Greater Cleveland, where she plays a pivotal role in enhancing community access to vital resources. With a strong foundation in social work, Candice leverages her expertise in management and training to lead a team of 28 navigators, ensuring they are equipped to handle complex client interactions with empathy and professionalism. Her commitment to fostering a positive work culture is evident in her approach to hiring and onboarding new navigation specialists, where she emphasizes the importance of interpersonal skills and teamwork.
In her current role, Candice has successfully implemented best practices for managing difficult conversations, which has significantly improved employee performance and client satisfaction. She provides direct coaching and mentoring, creating an environment where team members feel supported and empowered to excel. Her focus on quality assurance is reflected in her comprehensive training programs, where she assesses new staff on policies, procedures, and protocols, ensuring that they are well-prepared to navigate the diverse needs of the community.
Candice's expertise extends beyond team management; she is also adept at building community partnerships and outreach initiatives. Her skills in evaluation and budget management enable her to effectively allocate resources, ensuring that the 211 service remains a vital lifeline for individuals seeking assistance. Through her dedication and innovative strategies, Candice continues to make a significant impact on the lives of those in Greater Cleveland, embodying the mission of the United Way to improve community well-being.
