Candace Matzenauer currently serves as the Director for Consumer Compliance Policy at the Office of the Comptroller of the Currency (OCC), where she leverages over 25 years of experience in the financial services industry, including more than 12 years dedicated to compliance. In her role,...
Candace Matzenauer currently serves as the Director for Consumer Compliance Policy at the Office of the Comptroller of the Currency (OCC), where she leverages over 25 years of experience in the financial services industry, including more than 12 years dedicated to compliance. In her role, Candace is instrumental in advising the Compliance Risk Policy Deputy Comptroller and Senior Deputy Comptroller on critical consumer compliance issues. Her expertise encompasses a wide range of regulations, including TILA, RESPA, TRID, ECOA, FCRA, HMDA, and others, positioning her as a Subject Matter Expert (SME) in consumer compliance regulations.
Candace leads teams tasked with identifying emerging risks and developing robust bank supervision policies that ensure consumer protection. Her leadership style is characterized by her ability to motivate and innovate, fostering an environment where complex processes are organized and executed efficiently. By focusing on risk identification and mitigation, she ensures that compliance frameworks not only meet regulatory requirements but also enhance the overall integrity of the financial system.
Key projects under her direction include initiatives aimed at strengthening compliance management practices across financial institutions, particularly in areas such as the Servicemembers Civil Relief Act (SCRA) and the Fair Debt Collection Practices Act (FDCPA). Candace's commitment to developing others is evident in her mentorship of compliance professionals, helping to cultivate the next generation of leaders in the field. Her strategic vision and organizational skills are vital in navigating the complexities of consumer compliance, making her a key asset to the OCC and the broader financial services landscape.