Byron Johnson serves as the Sr. Director of Site Operations at VXI Global Solutions, LLC, where he leverages over 15 years of leadership experience in the Business Process Outsourcing (BPO) industry. In his current role, Byron is responsible for directing the daily operations of three...
Byron Johnson serves as the Sr. Director of Site Operations at VXI Global Solutions, LLC, where he leverages over 15 years of leadership experience in the Business Process Outsourcing (BPO) industry. In his current role, Byron is responsible for directing the daily operations of three site locations across Texas, managing a workforce of over 750 employees across nine diverse lines of business. His strategic focus on process improvement and operational efficiency has led to a remarkable increase in overall productivity by more than 30% over the past three quarters, a testament to his expertise in change management and business planning.
Byron's commitment to fostering a high-performing culture is evident in his leadership development initiatives, which empower team members to excel in their roles and contribute to the organization's success. He is passionate about creating a diverse and inclusive environment that encourages collaboration and innovation. Under his guidance, VXI has seen significant improvements in employee engagement and retention, which are critical to maintaining exceptional customer service management standards.
In addition to his operational achievements, Byron has successfully led key projects that have enhanced client relationships and optimized customer relationship management (CRM) processes. His ability to analyze KPI reports and implement data-driven strategies has not only increased monthly revenue but also strengthened the company's competitive position in the BPO landscape. As a forward-thinking leader, Byron continues to drive impactful results while nurturing a culture of excellence and accountability within his teams.
