Budiman Poedjirahardjo serves as the Head of Branch & Branchless Banking at CIMB Niaga, where he leverages over two decades of extensive experience in the banking industry. His expertise spans various domains, including consumer banking, digital banking, branch banking, cards, and retail payments. In his...
Budiman Poedjirahardjo serves as the Head of Branch & Branchless Banking at CIMB Niaga, where he leverages over two decades of extensive experience in the banking industry. His expertise spans various domains, including consumer banking, digital banking, branch banking, cards, and retail payments. In his current role, Budiman is responsible for the comprehensive sales and distribution strategy for Consumer, SME, Commercial, and Corporate businesses. This encompasses the entire customer contact management lifecycle, from initial sales outreach to customer service and operational delivery.
Under Budiman's leadership, CIMB Niaga has successfully optimized its distribution network, which includes 650 branches, 4,000 self-service terminals, and 17,000 agent banking outlets. His strategic vision has been instrumental in enhancing the bank's accessibility and customer engagement through innovative channels such as Phone Banking, Internet Banking, and Mobile Banking. By focusing on customer-centric solutions, he has significantly improved customer service and operational efficiency, ensuring that clients receive seamless and effective banking experiences.
Budiman's skill set is robust, encompassing critical areas such as credit risk management, financial analysis, and portfolio management. His ability to analyze market trends and consumer behavior enables him to drive initiatives that enhance retail banking services and expand CIMB Niaga's market presence. As the banking landscape continues to evolve with digital transformation, Budiman remains at the forefront, championing strategies that align with industry advancements and customer expectations, ultimately positioning CIMB Niaga as a leader in the Indonesian banking sector.
