Bryan Reichner currently serves as the Assistant General Manager at Wawa, Inc., where he plays a pivotal role in ensuring operational excellence and delivering an exceptional customer experience. With a strong focus on leadership and team development, Bryan supervises the daily tasks of Customer Service...
Bryan Reichner currently serves as the Assistant General Manager at Wawa, Inc., where he plays a pivotal role in ensuring operational excellence and delivering an exceptional customer experience. With a strong focus on leadership and team development, Bryan supervises the daily tasks of Customer Service Associates and management associates, fostering an environment that prioritizes integrity, quality, and accountability. His commitment to personal and professional growth not only reflects his passion for his family's future but also drives him to embrace new challenges within the fast-paced retail environment.
In his role, Bryan is responsible for all aspects of associate management, including recruiting, hiring, training, and performance coaching. His expertise in interpersonal leadership and customer engagement allows him to build a cohesive team that is dedicated to enhancing customer satisfaction and retention. Bryan's proactive approach to addressing customer complaints and inquiries ensures that every shopper leaves with a positive impression of Wawa, reinforcing the brand's reputation for quality service.
Key projects under Bryan's leadership include the implementation of innovative training programs designed to elevate the skills of associates, particularly in cash management and inventory management. By leveraging tools such as SAP for efficient inventory tracking and utilizing PowerPoint for engaging team presentations, Bryan enhances operational efficiency and drives team performance. His strategic networking abilities further contribute to building strong relationships within the community, positioning Wawa as a trusted local brand. Bryan's unwavering dedication to excellence not only benefits his team but also enriches the overall customer experience, making him an invaluable asset to Wawa, Inc.
