Bryan Clanton serves as the Director of Supply Chain Customer Service at HealthTrust Performance Group, where he leverages his extensive expertise in customer service operations to enhance the overall client experience. With a proven track record in designing and improving quality and process functions, Bryan...
Bryan Clanton serves as the Director of Supply Chain Customer Service at HealthTrust Performance Group, where he leverages his extensive expertise in customer service operations to enhance the overall client experience. With a proven track record in designing and improving quality and process functions, Bryan has successfully directed the day-to-day operations of a fully remote Customer Service department, demonstrating his ability to adapt to the evolving landscape of supply chain management.
One of Bryan's key achievements includes the consolidation of three distinct remote Customer Service teams into a unified, cohesive unit. This strategic initiative not only improved operational efficiency but also fostered enhanced collaboration among team members, leading to standardized processes that have significantly elevated service delivery. His adeptness at influencing and partnering with all levels of the organization has been instrumental in driving change and delivering measurable improvements.
In addition to team consolidation, Bryan has played a pivotal role in customizing ServiceNow's Customer Service Management (CSM) platform. He meticulously designed, tested, and implemented a tailored version of the software, ensuring it aligns with the unique needs of HealthTrust Performance Group's customer base. His proficiency in data analytics, particularly with tools like Microsoft Power BI and Tableau, empowers him to derive actionable insights that inform strategic planning and enhance decision-making processes.
Bryan’s skill set, which encompasses strategic planning, call center management, and pricing strategies, positions him as a thought leader in the industry. His commitment to excellence and continuous improvement not only drives operational success but also reinforces HealthTrust's reputation as a leader in supply chain solutions.
