Bruno Carvalho is a dynamic Co-Founder at Perpetual do Brasil, where he plays a pivotal role in revolutionizing customer experience management through innovative solutions. With a strong foundation in customer service (CS) and customer experience (CX), Bruno has been instrumental in establishing Perpetual as the...
Bruno Carvalho is a dynamic Co-Founder at Perpetual do Brasil, where he plays a pivotal role in revolutionizing customer experience management through innovative solutions. With a strong foundation in customer service (CS) and customer experience (CX), Bruno has been instrumental in establishing Perpetual as the first Business Process Outsourcing (BPO) dedicated to enhancing the customer experience in Brazil. His expertise lies in diagnosing, measuring, and guiding companies to understand their customers better, fostering a culture of "clientecentrism" that prioritizes consumer insights as a cornerstone of business strategy.
At Perpetual, Bruno leads key projects that focus on transforming traditional customer service paradigms into proactive, data-driven strategies that enhance client engagement and satisfaction. His work involves leveraging advanced analytics and customer feedback mechanisms to create tailored experiences that resonate with consumers. By implementing strategic planning and marketing strategies, he ensures that businesses not only meet but exceed customer expectations, ultimately driving loyalty and growth.
Bruno’s proficiency in negotiation and sales management, combined with his adeptness in using tools like Microsoft Office and Windows operating systems, allows him to streamline processes and optimize operational efficiency. His commitment to fostering a client-centric culture has positioned Perpetual do Brasil as a thought leader in the industry, making significant strides in how companies approach customer relationships. Through his visionary leadership, Bruno continues to shape the future of customer experience in Brazil, making it a vital component of business success.
