Brittany Soinski currently serves as the Manager of Onboarding at Loom, where she leverages her extensive experience in customer success (CS) to transform the onboarding journey for new users. With over a decade of experience as a trusted advisor to various CS organizations, Brittany has...
Brittany Soinski currently serves as the Manager of Onboarding at Loom, where she leverages her extensive experience in customer success (CS) to transform the onboarding journey for new users. With over a decade of experience as a trusted advisor to various CS organizations, Brittany has honed her expertise in developing and implementing effective customer success strategies that drive operational excellence. At Loom, she is dedicated to re-architecting the onboarding process to enhance customer experiences and significantly reduce Time to Value (TTV).
Brittany's passion for building best-in-class onboarding programs is evident in her approach to crafting engaging and interactive experiences that not only meet but exceed customer expectations. She leads key projects focused on integrating feedback loops, utilizing data analytics to identify pain points, and continuously refining the onboarding curriculum. Her commitment to creating a seamless onboarding experience is complemented by her skills in training, public speaking, and event planning, which she employs to facilitate workshops that empower customers to fully utilize Loom’s capabilities.
In her role, Brittany collaborates closely with cross-functional teams, including product development and customer support, to ensure a cohesive onboarding experience that aligns with the company’s strategic goals. By fostering strategic partnerships and leveraging her customer service management skills, she is able to drive measurable results that enhance customer satisfaction and loyalty. Brittany's innovative mindset and dedication to customer success make her an invaluable asset to Loom, as she continues to inspire and delight customers throughout their onboarding journey.
