As the National Sales Development & Channel Success Manager at Sharpen, Brian N. plays a pivotal role in revolutionizing customer service for small and medium-sized businesses (SMBs) through innovative cloud-based solutions. With over a decade of experience in sales leadership, Brian has honed his expertise...
As the National Sales Development & Channel Success Manager at Sharpen, Brian N. plays a pivotal role in revolutionizing customer service for small and medium-sized businesses (SMBs) through innovative cloud-based solutions. With over a decade of experience in sales leadership, Brian has honed his expertise in building high-performing outbound prospecting teams that excel in driving revenue and enhancing customer satisfaction. His dual focus on developing strategic partnerships and fostering channel success allows him to leverage Sharpen’s cutting-edge AI and data analytics platform to create tailored solutions that meet the unique needs of SMBs.
In his current role, Brian is instrumental in cultivating relationships with key partners, ensuring that both Sharpen and its partners achieve sustainable growth. He understands the intricacies of the CCaaS (Contact Center as a Service) landscape and is adept at navigating the challenges that SMBs face in optimizing their customer/member service. By utilizing his skills in social networking and event planning, Brian effectively engages with stakeholders, facilitating collaboration and knowledge sharing that drives mutual success.
Brian’s passion for empowering agents and enhancing customer experiences is evident in his approach to sales development. He is committed to equipping teams with the tools and insights they need to thrive in a competitive marketplace. As a dynamic leader with a background in political science and a keen interest in sports analysis, Brian brings a unique perspective to his role, blending strategic thinking with a deep understanding of human connection. This combination not only fuels his success at Sharpen but also positions him as a thought leader in the evolving landscape of customer service technology.
