As a Senior Network Engineer at Centene Corporation, Brian McCloy plays a pivotal role in enhancing telecommunications infrastructure, specifically through the management and optimization of Cisco Unified Contact Center Enterprise (UCCE) systems. His expertise lies in ensuring that contact center services operate seamlessly, thereby delivering...
As a Senior Network Engineer at Centene Corporation, Brian McCloy plays a pivotal role in enhancing telecommunications infrastructure, specifically through the management and optimization of Cisco Unified Contact Center Enterprise (UCCE) systems. His expertise lies in ensuring that contact center services operate seamlessly, thereby delivering exceptional communication experiences for Centene's members. Brian's responsibilities encompass a wide range of tasks, from providing robust server-level infrastructure support to developing innovative application-level solutions, particularly in custom Interactive Voice Response (IVR) functions.
A key project that Brian has recently spearheaded involved the integration of advanced IVR solutions that not only streamline member interactions but also improve overall service efficiency. By leveraging his skills in software development and networking, he has successfully implemented enhancements that facilitate quicker response times and more personalized service for members. His commitment to documentation and adherence to ITIL best practices ensures that all processes are well-documented and aligned with industry standards, fostering a culture of continuous improvement within the team.
Prior to his tenure at Centene, Brian made significant contributions at Meridian Health Plan, where he honed his skills in business support and customer service. His certifications, including ITIL and Cisco CCENT, further underscore his dedication to professional development and his ability to navigate complex telecommunications environments. With a passion for advancing technology in the healthcare sector, Brian McCloy continues to be an invaluable asset to Centene Corporation, driving initiatives that not only enhance operational efficiency but also prioritize member satisfaction.
