Brian H. is a seasoned Senior Program Manager at Avaya, where he plays a pivotal role in driving operational excellence and strategic initiatives within the company’s Global line of business. With over 20 years of diverse experience in operations, sales, and technology, Brian has established...
Brian H. is a seasoned Senior Program Manager at Avaya, where he plays a pivotal role in driving operational excellence and strategic initiatives within the company’s Global line of business. With over 20 years of diverse experience in operations, sales, and technology, Brian has established himself as a key stakeholder and innovator, adept at navigating complex environments and delivering results for high-risk, high-visibility customers such as PayPal, Humana, Bank of America, and the United States Marine Corps.
In his current role, Brian leads the delivery of strategic cross-divisional initiatives, leveraging both Waterfall and Agile methodologies to ensure that implementations are executed on time and within budget. His expertise in technical project management and negotiation has been instrumental in fostering collaboration among distributed teams, enabling them to align their efforts towards common goals. Brian’s focus on key performance indicators (KPIs) allows him to track progress and drive sustainable growth, ensuring that every project not only meets but exceeds client expectations.
Brian’s deep understanding of Internet Protocol (IP) and Voice over IP (VoIP) technologies further enhances his ability to manage complex projects that require a nuanced approach to technical challenges. His resourcefulness and strategic planning capabilities empower him to identify innovative solutions that address both immediate needs and long-term objectives. As a leader, Brian is committed to cultivating a culture of operational excellence, making him an invaluable asset to Avaya and its clients.
