Brian Fedigan, as the Managing Director of Operations at KPMG, leverages his extensive expertise in strategic operations and marketing to drive transformative change across the organization. With a robust background in customer research and relationship management, Brian excels in developing customer value propositions that resonate...
Brian Fedigan, as the Managing Director of Operations at KPMG, leverages his extensive expertise in strategic operations and marketing to drive transformative change across the organization. With a robust background in customer research and relationship management, Brian excels in developing customer value propositions that resonate across multiple industries, particularly within financial services. His leadership is characterized by a commitment to operational excellence and superior service delivery, ensuring that all stakeholder groups—including partners, associates, recruits, and clients—experience a cohesive and engaging cultural environment.
At KPMG, Brian spearheads key projects that focus on change management and acquisition integration, utilizing methodologies like Six Sigma to streamline processes and enhance efficiency. His consultative skills enable him to facilitate cross-functional team leadership, fostering collaboration that drives innovation and results. By employing strategic planning techniques and CRM systems, Brian not only aligns business action plans with organizational goals but also ensures that the customer promise remains at the forefront of all initiatives.
In his role, Brian is dedicated to nurturing talent through leadership development programs, empowering associates to take ownership of their roles and contribute to a culture of continuous improvement. His ability to synthesize complex data into actionable insights allows KPMG to remain agile in a rapidly evolving market, positioning the firm as a leader in delivering exceptional client service. Through his visionary approach, Brian Fedigan is not just managing operations; he is shaping the future of KPMG’s service delivery model, ensuring that it remains responsive to the needs of its diverse clientele.
