Breanna Fuller serves as a Patient Experience Partner at BJC HealthCare, where she leverages her extensive background in healthcare to enhance patient satisfaction and engagement across the organization. In her current role, Breanna is dedicated to partnering with both providers and administrators to identify and...
Breanna Fuller serves as a Patient Experience Partner at BJC HealthCare, where she leverages her extensive background in healthcare to enhance patient satisfaction and engagement across the organization. In her current role, Breanna is dedicated to partnering with both providers and administrators to identify and address opportunities for improvement in patient experience. Through her hands-on approach, which includes shadowing and coaching staff, she fosters a culture of empathy and responsiveness that is essential for delivering high-quality care.
One of Breanna's key projects involves analyzing patient experience survey data from over 100 clinics, enabling her to prepare insightful reports for clinic leadership. These reports not only highlight areas of strength but also pinpoint specific opportunities for growth, allowing teams to implement targeted strategies that enhance the overall patient journey. Her expertise in training and development has proven invaluable as she educates staff on effective patient experience behaviors during team and provider meetings, ensuring that every member of the healthcare team is aligned in their commitment to exceptional patient care.
Breanna's passion for healthcare is complemented by her skills in coaching and mentoring, which she utilizes to empower employees to embrace a patient-centered mindset. As a Spanish speaker, she also plays a crucial role in bridging communication gaps, ensuring that diverse patient populations receive the care and attention they deserve. With a strong focus on continuous improvement and a deep understanding of the intricacies of patient experience, Breanna Fuller is making a significant impact at BJC HealthCare, driving initiatives that ultimately lead to better health outcomes and enhanced patient satisfaction.
