Brandon Jewell serves as a Contact Center Supervisor at Navy Federal Credit Union, where he leverages over 16 years of experience to drive operational excellence and enhance member satisfaction. In his role, Brandon is responsible for leading and developing a high-performing team, ensuring that each...
Brandon Jewell serves as a Contact Center Supervisor at Navy Federal Credit Union, where he leverages over 16 years of experience to drive operational excellence and enhance member satisfaction. In his role, Brandon is responsible for leading and developing a high-performing team, ensuring that each member is equipped to meet the production objectives of the Contact Center Operations (CCO). His keen analytical skills and attention to detail enable him to effectively plan, control, and monitor daily operations, creating a seamless experience for members while maintaining adherence to established processes and procedures.
Brandon's expertise in agile methodologies and military logistics plays a crucial role in optimizing workflows and improving efficiency within the contact center. He is adept at fostering a culture of emotional intelligence and active listening, which not only enhances team dynamics but also significantly improves member relations. His commitment to conflict resolution and critical thinking empowers his team to navigate challenges effectively, ensuring that customer service remains a top priority.
Key projects under Brandon's leadership include the implementation of targeted training programs designed to elevate team performance and enhance the overall member experience. By utilizing data-driven decision-making, he continuously assesses operational metrics to identify areas for improvement, driving initiatives that align with Navy Federal's mission of serving its members with excellence. As a results-oriented natural leader, Brandon Jewell is dedicated to cultivating an environment where team members thrive, ultimately contributing to the success of Navy Federal Credit Union.
