Brad McIntire is a seasoned professional with over 25 years of experience in the Information Technology industry, currently serving as the ServiceNow Knowledge Process Owner at Visa. In this pivotal role, Brad has demonstrated exceptional leadership and strategic acumen, spearheading initiatives that have significantly enhanced...
Brad McIntire is a seasoned professional with over 25 years of experience in the Information Technology industry, currently serving as the ServiceNow Knowledge Process Owner at Visa. In this pivotal role, Brad has demonstrated exceptional leadership and strategic acumen, spearheading initiatives that have significantly enhanced operational efficiency and knowledge management within the organization. His expertise in creating processes has led to a remarkable 70% reduction in the time required to publish articles, streamlining the dissemination of critical information across teams.
Brad's commitment to excellence is further evidenced by his successful implementation of data certification requirements, which effectively reduced the backlog of articles and ensured the integrity of the knowledge base. By establishing a Knowledge Process Council, he has created a governance framework that oversees both new and existing policies, fostering a culture of continuous improvement and accountability. His innovative approach to collecting article feedback has simplified the process, resulting in increased engagement and valuable insights that drive further enhancements.
With a strong foundation in program management and a keen understanding of IT as a Service, Brad leverages his diverse skill set—including problem management and cloud computing—to navigate the complexities of high-pressure environments. His ability to blend strategic vision with tactical execution has positioned him as a key player in Visa's mission to deliver exceptional service and innovative solutions. As he continues to thrive in this dynamic landscape, Brad remains dedicated to driving sustainable growth and fostering new business development opportunities that align with Visa's overarching goals.
