As the Director of Account Operations at OnTrac, Brad Hartman plays a pivotal role in enhancing customer satisfaction and driving operational excellence within the logistics and supply chain sector. With a wealth of experience in operations management, Brad leads a dedicated team of Account Operations...
As the Director of Account Operations at OnTrac, Brad Hartman plays a pivotal role in enhancing customer satisfaction and driving operational excellence within the logistics and supply chain sector. With a wealth of experience in operations management, Brad leads a dedicated team of Account Operations Team (AOT) members and Customer Analysts (CA) who are committed to maintaining and expanding the OnTrac E-commerce customer portfolio. His expertise in freight management, ocean transportation, and air/ground freight allows him to effectively navigate the complexities of supply chain optimization, ensuring that customer needs are met with precision and efficiency.
Brad's leadership is characterized by a strong focus on teamwork and collaboration, fostering an environment where innovative solutions can thrive. He actively manages activities that support both the Account Management Team (AMT) and the Operations Teams, ensuring seamless communication and coordination across departments. This integrative approach not only enhances operational workflows but also strengthens relationships with clients, ultimately contributing to higher retention rates and customer loyalty.
Key projects under Brad’s direction include the implementation of advanced logistics strategies that streamline shipping processes and improve overall service delivery. His commitment to continuous improvement is evident in his ability to leverage data analytics for supply chain management and reverse logistics, identifying opportunities for cost reduction and efficiency gains. With a solid foundation in sales operations, Brad is adept at aligning operational capabilities with business objectives, making him a vital asset to OnTrac's mission of providing exceptional logistics solutions in a competitive marketplace.
