Boyd Small is a highly motivated and dedicated General Manager with over 25 years of extensive experience in high-volume restaurant operations. Currently, he oversees a profitable store that has thrived under his leadership for 22 years. His tenure is marked by a commitment to excellence...
Boyd Small is a highly motivated and dedicated General Manager with over 25 years of extensive experience in high-volume restaurant operations. Currently, he oversees a profitable store that has thrived under his leadership for 22 years. His tenure is marked by a commitment to excellence in service and operational efficiency, which has earned him recognition as a Founders Club winner for significant increases in both profitability and guest count.
In his role, Boyd has been instrumental in shaping the future of the restaurant through his election to the Operations Advisory Council. Here, he collaborates with fellow leaders to develop innovative systems, new menu offerings, and comprehensive policies and procedures that enhance the overall guest experience. His expertise in labor control and inventory management has been pivotal in streamlining operations, ensuring that the restaurant not only meets but exceeds industry standards.
Boyd's passion for staff development shines through in his role as a training manager, where he has successfully developed and mentored over 30 team members from entry-level positions to leadership roles. His skills in problem-solving and leadership development have fostered a culture of continuous improvement and excellence within his team. With a strong background in public speaking, Boyd effectively communicates his vision and strategies, inspiring his staff to deliver exceptional service. As he continues to drive operational success, Boyd Small remains a key figure in the restaurant industry, dedicated to nurturing talent and enhancing the dining experience for all guests.
