Bonnie Tessier is a dedicated Customer Service Representative at Unitil, where she plays a pivotal role in enhancing customer satisfaction and operational efficiency. With a strong commitment to providing prompt, accurate, and courteous service, Bonnie excels in communicating with both customers and client companies, ensuring...
Bonnie Tessier is a dedicated Customer Service Representative at Unitil, where she plays a pivotal role in enhancing customer satisfaction and operational efficiency. With a strong commitment to providing prompt, accurate, and courteous service, Bonnie excels in communicating with both customers and client companies, ensuring their needs are met with professionalism and empathy. Her expertise in customer service is complemented by her proficiency in Microsoft Office applications, which she leverages to streamline processes and improve the overall customer experience.
At Unitil, Bonnie is actively involved in key projects aimed at refining customer service protocols and enhancing communication strategies. She collaborates with her team to identify areas for improvement, contributing valuable insights that help shape best practices for customer interactions. By resolving routine issues and complaints directly, she not only addresses customer concerns but also fosters a culture of accountability and responsiveness within her team.
Bonnie’s skills extend beyond customer service; her background in retail and inventory management equips her with a comprehensive understanding of operational dynamics. She is adept at utilizing strategic planning to anticipate customer needs and develop proactive solutions. Additionally, her experience with social media allows her to engage with customers in a modern, relatable manner, further enhancing Unitil's reputation for exceptional service. As Bonnie continues to grow within the organization, she remains focused on personal development and career advancement, embodying the values of a progressive workplace that prioritizes both employee and customer satisfaction.
