Bobby Gumenick serves as the Senior Vice President of Professional Services at Medallia, where he leverages his extensive experience in the B2B and Customer Experience (CX) sectors to drive transformative results for enterprise clients. In his current role, Bobby leads the Professional Services team across...
Bobby Gumenick serves as the Senior Vice President of Professional Services at Medallia, where he leverages his extensive experience in the B2B and Customer Experience (CX) sectors to drive transformative results for enterprise clients. In his current role, Bobby leads the Professional Services team across North America, focusing on delivering exceptional value through strategic consulting and tailored solutions that enhance customer engagement and operational efficiency. His leadership has been instrumental in achieving significant sales, revenue, and retention targets, all while maintaining a world-class Net Promoter Score (NPS) that reflects the high level of satisfaction among clients.
Bobby's expertise in business development and strategic planning has enabled him to navigate complex competitive landscapes, creating innovative solutions that address the unique challenges faced by organizations in the SaaS space. He is adept at proposal writing and data analysis, skills that empower his team to craft compelling narratives and actionable insights that resonate with stakeholders. Under his guidance, the Professional Services team has successfully executed key projects that not only meet but exceed client expectations, fostering long-term partnerships and driving sustainable growth.
As a forward-thinking leader, Bobby is committed to cultivating a customer-centric culture within Medallia, ensuring that every engagement is aligned with clients' strategic objectives. His proficiency with tools like Salesforce.com further enhances his team's ability to analyze performance metrics and optimize service delivery, reinforcing Medallia's position as a leader in customer experience management. Through his vision and dedication, Bobby continues to shape the future of Professional Services at Medallia, empowering organizations to harness the full potential of their customer data.
