As Operations Manager at ADP, Bob Zylstra plays a pivotal role in ensuring the seamless administration of benefits operations for a diverse portfolio of 51 clients, each valued at significant financial stakes. With over 20 years of experience in benefits administration, business analysis, and IT...
As Operations Manager at ADP, Bob Zylstra plays a pivotal role in ensuring the seamless administration of benefits operations for a diverse portfolio of 51 clients, each valued at significant financial stakes. With over 20 years of experience in benefits administration, business analysis, and IT quality assurance, Bob has cultivated a deep expertise in navigating the complexities of global infrastructure and the intricacies of both traditional and innovative business processes. His leadership extends to a multifaceted team comprising application developers, benefit specialists, and business configuration analysts, as well as an international contingent based in Pune and Hyderabad, India.
Bob’s client-centric approach is underpinned by his effective communication skills, which foster collaboration and drive operational excellence across his teams. He is adept at leveraging his Six Sigma Green Belt certification to implement process improvements that enhance efficiency and quality in service delivery. His proficiency in software implementation and customer relationship management (CRM) ensures that ADP's benefit products not only meet but exceed client expectations.
Currently, Bob is spearheading key projects aimed at optimizing benefits processing workflows, enhancing data accuracy, and streamlining client interactions. His commitment to quality assurance and continuous improvement positions him as a vital asset in ADP's mission to provide unparalleled benefits administration services. By aligning operational strategies with client needs, Bob Zylstra is not just managing operations; he is driving transformative change within the organization, ensuring that ADP remains a leader in the competitive landscape of benefits solutions.
