Bob Lichtenwalter serves as the Director of Compliance at USAA, where he leverages over 25 years of extensive experience in the financial services sector to navigate the complexities of regulatory compliance and operational risk management. With a robust background that encompasses roles in credit analysis,...
Bob Lichtenwalter serves as the Director of Compliance at USAA, where he leverages over 25 years of extensive experience in the financial services sector to navigate the complexities of regulatory compliance and operational risk management. With a robust background that encompasses roles in credit analysis, collections, and direct customer solicitation, Bob has developed a holistic understanding of the financial landscape, enabling him to identify and address both challenges and opportunities effectively.
In his current role, Bob is responsible for overseeing the Enterprise Compliance and Ethics program, ensuring that USAA adheres to the highest standards of regulatory compliance. His expertise as a Certified Regulatory Compliance Manager allows him to implement comprehensive compliance risk management strategies that safeguard the organization against potential regulatory pitfalls. Bob's leadership is instrumental in fostering a culture of ethical behavior and compliance within the organization, which is crucial in maintaining the trust of USAA’s members.
Key projects under Bob's direction include the enhancement of compliance frameworks that integrate operational risk management practices, thereby streamlining processes and improving overall efficiency. His commitment to continuous improvement is evident as he collaborates with cross-functional teams to develop training programs that elevate compliance awareness across the organization. With a keen eye for detail and a proactive approach to risk assessment, Bob is dedicated to ensuring that USAA not only meets regulatory requirements but also sets the standard for excellence in compliance practices within the financial services industry.
