As the Director of Global Leader Advisory Services at ServiceNow, Bob Decker is at the forefront of driving transformative initiatives for some of the company’s largest clients. With a seasoned background in IT management and operations, Bob leads a dynamic team of over 45 Solution...
As the Director of Global Leader Advisory Services at ServiceNow, Bob Decker is at the forefront of driving transformative initiatives for some of the company’s largest clients. With a seasoned background in IT management and operations, Bob leads a dynamic team of over 45 Solution Architects and Program Advisors, focusing on enhancing organizational maturity and execution capabilities. His process-focused mindset enables him to identify deficiencies and opportunities that not only improve controls but also accelerate velocity across various projects.
Under Bob's leadership, the Global Advisory Services team is dedicated to aligning business outcomes with robust governance frameworks and a solid technical foundation. This alignment is crucial for ensuring that clients can effectively leverage ServiceNow’s out-of-the-box capabilities while establishing measurable KPIs to track progress and success. Bob’s expertise in ITIL and continual service improvement allows him to guide organizations through complex transformations, ensuring that they are equipped to adapt to the ever-evolving landscape of information technology.
Key projects led by Bob include the implementation of comprehensive service catalogs and vendor management strategies that streamline operations and enhance service delivery. His commitment to risk management and business analysis further strengthens the team’s ability to provide actionable insights and strategic recommendations. By fostering cross-functional collaboration, Bob empowers organizations to not only meet their immediate goals but also to build a sustainable framework for future growth and innovation. Through his leadership, ServiceNow’s Global Advisory Services continues to set the standard for excellence in professional services, driving significant value for clients worldwide.
