Bob Carman is a seasoned IT professional currently serving as the Director of IT at TELUS International, where he leads a dynamic team focused on driving innovation and operational excellence. With a robust background in IT transformation and project management, Bob has been instrumental in...
Bob Carman is a seasoned IT professional currently serving as the Director of IT at TELUS International, where he leads a dynamic team focused on driving innovation and operational excellence. With a robust background in IT transformation and project management, Bob has been instrumental in implementing strategic initiatives that enhance service delivery and improve customer experience. One of his notable achievements includes the successful implementation of ServiceNow for IT Service Management (ITSM) and Customer Service Management (CSM), which replaced a legacy Service Desk solution, streamlining processes and increasing efficiency across the organization.
In his role, Bob is also pivotal in overseeing the launch of new TELUS International locations, such as the recent expansion into China. This project not only showcases his expertise in cross-functional team leadership but also highlights his ability to navigate the complexities of global operations. Additionally, Bob has played a key role in the integration of Voxpro, Xavient, and Competence Call Center into TELUS International, ensuring seamless collaboration and alignment with the company’s strategic goals.
Bob’s approach to team enablement emphasizes multi-disciplinary engagement, fostering a culture of collaboration that empowers his teams to anticipate and solve problems proactively. His proficiency in both Agile and Waterfall methodologies allows him to adapt to various project requirements, ensuring successful outcomes regardless of the challenges faced. With a strong focus on change management and outsourcing, Bob continues to drive TELUS International's IT initiatives forward, positioning the organization as a leader in the technology services sector.
