Blaine Wilcox is a highly accomplished executive with over 20 years of progressive leadership experience in the department and big box retail sector, currently serving as the Regional Training Manager and Store Manager at Total Wine & More. In this dual role, Blaine leverages his...
Blaine Wilcox is a highly accomplished executive with over 20 years of progressive leadership experience in the department and big box retail sector, currently serving as the Regional Training Manager and Store Manager at Total Wine & More. In this dual role, Blaine leverages his extensive expertise in merchandising, inventory management, and operations management to drive exceptional performance across multiple store locations. His strategic vision and hands-on leadership style have been instrumental in turning around high-volume, high-profile stores, consistently achieving top-line sales growth and enhancing customer satisfaction.
One of Blaine's standout accomplishments includes leading a successful grand opening in 2021, where he achieved sales that exceeded budget projections by an impressive 30%. This remarkable feat not only showcased his ability to execute effective merchandise planning and forecasting but also highlighted his commitment to delivering an unparalleled customer experience. Under his guidance, the new stores achieved the highest Net Promoter Score (NPS) for customer service at 85%, reflecting his dedication to fostering a culture of excellence in customer engagement.
Blaine's leadership extends beyond sales metrics; he has also spearheaded initiatives that led to the company’s top performance in fulfillment metrics, ensuring on-time delivery and accuracy throughout 2021. His focus on team building and management has cultivated high-performing teams that are motivated to excel, contributing to a thriving retail environment. With a proven track record of winning numerous awards and accolades, Blaine Wilcox continues to be a driving force in the retail industry, shaping the future of Total Wine & More through innovative training programs and operational excellence.
