Bill Gormel is a seasoned professional with over 27 years of experience in the Business Process Transformation and Outsourcing sector, currently serving as the Business Development and Client Services Director for the Travel, Transportation, and Logistics Vertical at Sutherland. In this pivotal role, Bill leverages...
Bill Gormel is a seasoned professional with over 27 years of experience in the Business Process Transformation and Outsourcing sector, currently serving as the Business Development and Client Services Director for the Travel, Transportation, and Logistics Vertical at Sutherland. In this pivotal role, Bill leverages his extensive expertise in operations, business development, and client services to drive innovative solutions that enhance customer engagement and retention. His leadership is instrumental in overseeing key projects that focus on loyalty and rewards programs, ensuring that clients not only meet but exceed their growth targets.
Bill's strategic approach to demand generation and incremental business development has resulted in significant monthly recurring revenue for his clients. He excels in fostering strong relationships with stakeholders, facilitating closed-loop follow-up on lead passing, and managing submissions for brokers, traders, and dealers. His commitment to delivering Tier 1 technical support across various sectors—including retail, technology, government, and healthcare—demonstrates his versatility and deep understanding of client needs.
Additionally, Bill's proficiency in online web-based navigation assistance, order confirmations, and refunds showcases his dedication to enhancing the customer experience. He is adept at contract writing and service agreement renewals, ensuring that all client engagements are seamless and beneficial. With a strong foundation in vendor management, customer relationship management (CRM), and business process improvement, Bill Gormel is a driving force in the Travel, Transportation, and Logistics sector, consistently delivering value and fostering long-term partnerships that propel business success.