Bilal Ashraf is a seasoned professional with over 24 years of extensive experience in account management, program/project management, customer engagement, and service delivery. As a Senior Engagement Manager and Practice Director at Conga, he plays a pivotal role in driving quote-to-cash business transformation programs that...
Bilal Ashraf is a seasoned professional with over 24 years of extensive experience in account management, program/project management, customer engagement, and service delivery. As a Senior Engagement Manager and Practice Director at Conga, he plays a pivotal role in driving quote-to-cash business transformation programs that are essential for optimizing customer operations and enhancing overall business performance. His expertise lies in managing multiple work streams across various Customer Business Units, ensuring that each initiative aligns seamlessly with the overarching Program Strategy.
Bilal's leadership style is characterized by a strong focus on change management and transformation, which he leverages to promote agility within teams. His ability to foster collaboration among cross-functional and global teams has been instrumental in delivering successful outcomes for clients. He is adept at utilizing design thinking methodologies to address complex challenges, ensuring that solutions are not only innovative but also practical and aligned with customer needs.
His proficiency in key areas such as IT service management, vendor management, and risk management allows him to navigate the intricacies of large-scale projects effectively. Bilal is also skilled in contract management and optimizing Days Sales Outstanding (DSO), which are critical for enhancing cash flow and operational efficiency. Through his strategic oversight, Bilal empowers customers to realize the full potential of their investments, driving sustainable growth and fostering long-term partnerships. His commitment to excellence and continuous improvement makes him a valuable asset to Conga and its clients.
