Bethany Leonard, LMA, currently serves as a Night Auditor and Front Desk Agent at the Sheraton Atlanta Airport, where she leverages her strong organizational skills and attention to detail to ensure seamless hotel operations. In her role, Bethany is responsible for maintaining the hotel’s inventory...
Bethany Leonard, LMA, currently serves as a Night Auditor and Front Desk Agent at the Sheraton Atlanta Airport, where she leverages her strong organizational skills and attention to detail to ensure seamless hotel operations. In her role, Bethany is responsible for maintaining the hotel’s inventory of available rooms, meticulously tracking financial transactions that occur during both day and night shifts. Her expertise in cash accounting and data entry is vital to the accuracy of the hotel's financial reporting, as she diligently checks databases for errors and reconciles discrepancies.
Bethany's commitment to excellence is evident in her proactive approach to problem-solving and management. She has successfully implemented efficient processes that enhance guest satisfaction and streamline operations, contributing to the overall success of the hotel. Her proficiency in various software applications, including PowerPoint and Photoshop, allows her to create engaging presentations and marketing materials that promote the hotel’s services. Additionally, her strong public speaking skills enable her to effectively communicate with guests and staff, fostering a welcoming environment.
Key projects Bethany has undertaken include optimizing the front desk workflow to reduce guest wait times and enhancing the hotel's online presence through strategic social media initiatives. Her background in retail and high-frequency trading provides her with a unique perspective on customer service and financial management, making her an invaluable asset to the Sheraton Atlanta Airport team. As she continues to develop her career, Bethany remains dedicated to contributing to the organization's growth while honing her skills in the hospitality industry.
