Bernd Schafstaedt serves as a Service Delivery and Operations Manager at Capgemini, where he leverages over 20 years of extensive experience in IT service management and engineering to drive operational excellence for his clients. In his current role, Bernd is responsible for the fulfillment of...
Bernd Schafstaedt serves as a Service Delivery and Operations Manager at Capgemini, where he leverages over 20 years of extensive experience in IT service management and engineering to drive operational excellence for his clients. In his current role, Bernd is responsible for the fulfillment of all operational tasks for a key customer, ensuring the seamless delivery of contracted services while managing profit and loss (P&L) responsibilities. His expertise in ITIL V3 principles allows him to implement best practices that enhance service delivery efficiency and customer satisfaction.
Bernd is adept at overseeing complex projects, particularly in hardware and software rollouts, where his project management skills come to the forefront. He has successfully led teams of up to 150 employees, demonstrating strong people management capabilities that foster collaboration and high performance. His technical proficiency spans a wide array of areas, including servers, system integration, VoIP, and SAN technologies, making him a versatile asset in any operational setting.
Key projects under Bernd’s leadership have involved system integration build and testing, where he has ensured that all components work harmoniously to meet client specifications. Additionally, his role as a Service and Support Specialist has equipped him with a keen understanding of troubleshooting and business process analysis, particularly for ISO 9001 certification initiatives. With certifications such as Acronis Certified Engineer and Audicodes SIP II Certified, Bernd remains at the forefront of industry advancements, continually enhancing his skill set to deliver exceptional value to Capgemini and its clients.
