Bernard Decena serves as the Vice President of Operations at interTouch, where he leverages his extensive 25 years of international experience in technical services to drive excellence in network design, customer service, and project management within the hospitality industry. With a remarkable 21 years dedicated...
Bernard Decena serves as the Vice President of Operations at interTouch, where he leverages his extensive 25 years of international experience in technical services to drive excellence in network design, customer service, and project management within the hospitality industry. With a remarkable 21 years dedicated to this sector, Bernard has honed his expertise in delivering high-quality technical support services across various divisions, including Pre-Sales, Call Centers, Network Operations Centers (NOC), and Tier 3 teams. His role encompasses the strategic oversight of project delivery and the Project Management Office, ensuring that all initiatives align with interTouch's commitment to superior customer service and operational efficiency.
Bernard's leadership is characterized by a strong focus on vendor management and supplier negotiations, which are critical in optimizing resource allocation and enhancing service delivery. He is adept at integrating complex technical solutions with a customer-centric approach, ensuring that client needs are met with precision and care. His proficiency in operations management and team leadership fosters a collaborative environment that empowers teams to excel in their roles, driving innovation and continuous improvement.
Key projects under Bernard's stewardship include the implementation of advanced SaaS solutions and the development of comprehensive training and quality assurance programs that elevate service standards across the organization. His strategic vision and hands-on approach to field engineering processes ensure that interTouch remains at the forefront of technological advancements in the hospitality sector, ultimately enhancing guest experiences and operational performance. With a commitment to excellence and a passion for technical operations, Bernard Decena is a pivotal figure in shaping the future of interTouch's global service delivery.
