Berit Digerud is a seasoned Consultant specializing in Data Analytics within the Microsoft AI Contact Center Solutions Group, where she leverages her extensive background in SaaS optimization to drive transformative results for clients. With 15 years of hybrid experience across diverse sectors—including telecommunications, consumer technology,...
Berit Digerud is a seasoned Consultant specializing in Data Analytics within the Microsoft AI Contact Center Solutions Group, where she leverages her extensive background in SaaS optimization to drive transformative results for clients. With 15 years of hybrid experience across diverse sectors—including telecommunications, consumer technology, and pharmaceuticals—Berit has honed her expertise in understanding complex business needs and translating them into actionable insights. Her role at Microsoft involves providing strategic guidance and comprehensive reporting for clients utilizing the integrated contact center solutions from Nuance, enabling organizations to enhance customer engagement and operational efficiency.
Currently, Berit is spearheading key projects focused on optimizing software utilization and implementing best practices tailored to each client's unique challenges. By acting as a trusted adviser, she empowers organizations to unlock the full potential of their contact center technology, ensuring they achieve maximum return on investment. Her proficiency in customer insight, competitive analysis, and market analysis allows her to deliver concrete recommendations that drive customer satisfaction and improve overall performance.
Berit’s consultative sales management approach, combined with her strong skills in data analysis and new business development, positions her as a pivotal resource for clients navigating the complexities of modern customer service landscapes. With an international perspective and EU work authorization, she is adept at collaborating with global teams to foster innovation and growth in the rapidly evolving SaaS market. As she continues to contribute to Microsoft’s mission of empowering every organization to achieve more, Berit remains committed to delivering exceptional value through data-driven decision-making and strategic optimization.
