Benita Olivo serves as a Customer Care Associate (Clerk) at the Wake County ABC Board, where she plays a pivotal role in enhancing customer experiences and ensuring operational efficiency. With her extensive background in desktop support, Benita is adept at providing technical assistance to users...
Benita Olivo serves as a Customer Care Associate (Clerk) at the Wake County ABC Board, where she plays a pivotal role in enhancing customer experiences and ensuring operational efficiency. With her extensive background in desktop support, Benita is adept at providing technical assistance to users of the lobby guard security system across the nation. Her proficiency in Salesforce software allows her to effectively manage customer service requests, guiding them from initial contact through to resolution. This skill set not only streamlines processes but also enhances the overall customer experience, making her an invaluable asset to the team.
In her current role, Benita is responsible for maintaining organized store inventory, ensuring that products are stocked neatly and readily available for customers. Her keen attention to detail and proactive approach to safety concerns contribute to a secure and welcoming environment for patrons. By implementing safety measures and addressing potential issues before they escalate, she demonstrates her commitment to both customer satisfaction and operational excellence.
Benita's technical expertise is further complemented by her experience with Bomgar, which allows her to remotely access end-user machines, providing timely support and troubleshooting. Her strong communication skills, honed through public speaking and customer service interactions, enable her to connect effectively with diverse clientele. Additionally, her proficiency in Microsoft Excel and research skills aids in data management and analysis, ensuring that the Wake County ABC Board operates smoothly and efficiently. Overall, Benita Olivo exemplifies a dedicated professional who combines technical knowledge with exceptional customer care, making her a key player in the success of the Wake County ABC Board.
