Ben Graham is an accomplished Director of Product Management at USAA, where he currently serves as the Lead Experience Owner for the Catastrophe Experience Team. In this pivotal role, Ben is instrumental in shaping the overall strategy for digital, marketing, and communication initiatives aimed at...
Ben Graham is an accomplished Director of Product Management at USAA, where he currently serves as the Lead Experience Owner for the Catastrophe Experience Team. In this pivotal role, Ben is instrumental in shaping the overall strategy for digital, marketing, and communication initiatives aimed at supporting USAA members during and after natural disasters. His extensive background in the real estate financial services industry, combined with his analytical skills and expertise in risk management, positions him uniquely to navigate the complexities of disaster preparedness and recovery.
Under Ben's leadership, the team has successfully built and expanded the USAA Natural Disaster preparedness communication strategy, significantly increasing outreach and engagement with members. This initiative not only enhances member awareness but also empowers them with the resources and guidance needed to make informed decisions in times of crisis. His strategic vision is complemented by his strong skills in project management and process improvement, enabling him to drive efficiency and effectiveness across various initiatives.
With a Master of Business Administration (M.B.A.) focused in Finance from Oklahoma City, Ben leverages his academic background to inform his decision-making processes and foster a culture of continuous improvement within his team. His commitment to team building and relationship management has created a collaborative environment that encourages innovation and responsiveness to member needs. As a versatile professional with a proven track record, Ben Graham continues to make significant contributions to USAA’s mission of serving its members with excellence, particularly in the critical area of catastrophe preparedness and recovery.
