As the Director of Customer Service at Airgas, Becky Kleefisch leverages her extensive background in management and client relations to drive transformative initiatives that enhance customer satisfaction and operational efficiency. With a strategic mindset honed through years of experience in both client-side and agency environments,...
As the Director of Customer Service at Airgas, Becky Kleefisch leverages her extensive background in management and client relations to drive transformative initiatives that enhance customer satisfaction and operational efficiency. With a strategic mindset honed through years of experience in both client-side and agency environments, Becky is adept at implementing change management strategies that not only streamline processes but also foster a culture of continuous improvement within her teams.
Her leadership style is characterized by motivational coaching, which empowers team members to collaborate effectively, communicate openly, and build trust, ultimately sustaining high-level performance across the organization. Under her guidance, Airgas has embarked on key projects aimed at optimizing customer service operations, including the integration of advanced analytics to better understand customer needs and preferences. This data-driven approach enables her team to tailor services and solutions that align with client expectations, thereby driving profitability and loyalty.
Becky’s expertise extends to program management, where she skillfully oversees budgets and resource allocation to ensure that projects are executed efficiently and effectively. Her background in print and online media, particularly with TMP, further enriches her understanding of the evolving landscape of customer engagement and online advertising. By staying at the forefront of industry trends, Becky not only positions Airgas as a leader in customer service but also cultivates an environment where innovation thrives, ensuring that the company remains responsive to the dynamic needs of its clients.
