Barry Sundman currently serves as the Service Director at Serra Automotive, overseeing the operations of 3Auto, where he leverages his extensive background in automotive service management to drive performance and enhance customer satisfaction. With a solid foundation as a former Assistant Service Manager at Med...
Barry Sundman currently serves as the Service Director at Serra Automotive, overseeing the operations of 3Auto, where he leverages his extensive background in automotive service management to drive performance and enhance customer satisfaction. With a solid foundation as a former Assistant Service Manager at Med Center Mazda, Barry has honed his skills in team leadership and customer service management, ensuring that his team consistently meets and exceeds customer expectations. His experience in the automotive industry is complemented by a diverse background in human resources and retail management, having previously worked as a Regional HR Manager for Fred's Discount Stores and a Regional Recruiter for Aurozone.
At Serra Automotive, Barry is instrumental in leading key projects aimed at optimizing service efficiency and improving overall operational performance. His critical thinking and business planning skills enable him to identify areas for improvement and implement strategic initiatives that enhance service delivery. Barry's expertise in performance management and coaching fosters a culture of continuous improvement within his team, empowering them to achieve their professional goals while delivering exceptional service to customers of Ford, Nissan, and Honda.
In addition to his operational responsibilities, Barry is committed to succession planning, ensuring that the next generation of leaders is prepared to take on future challenges in the automotive service industry. His interpersonal skills and ability to build strong relationships with both team members and customers have been pivotal in creating a positive and productive work environment. As Barry continues to drive success at Serra Automotive, his passion for excellence and dedication to service remain at the forefront of his professional journey.
