Barbara Looney is a dynamic Area Manager at Amazon, where she excels in fostering team collaboration and driving operational excellence. With a strong focus on enabling others to succeed, Barbara has successfully led critical initiatives that enhance customer experience and optimize delivery metrics. As the...
Barbara Looney is a dynamic Area Manager at Amazon, where she excels in fostering team collaboration and driving operational excellence. With a strong focus on enabling others to succeed, Barbara has successfully led critical initiatives that enhance customer experience and optimize delivery metrics. As the On the Road (OTR) Lead, she played a pivotal role in launching a new site with six Delivery Service Partners, four of which were new to Amazon. This initiative not only exceeded customer expectations but also set a benchmark for Delivery and Station metrics, showcasing her ability to implement effective processes that deliver tangible results.
In her previous roles as UTR Sort Manager and Pick & Stage Manager, Barbara demonstrated her expertise in managing high-volume operations, processing over 42,000 packages nightly in a facility designed for 39,000. Her proficiency in Agile methodologies and process improvement has been instrumental in streamlining operations, enhancing quality management, and ensuring disaster recovery protocols are in place. Barbara’s commitment to cross-functional team leadership has fostered a culture of high-performing work teams, where collaboration and problem-solving are at the forefront.
With a passion for making a difference, Barbara leverages her varied skill set to not only meet but exceed operational goals, ultimately bringing significant value to both customers and the company. Her strategic approach to customer service and continuous improvement positions her as a key player in Amazon's mission to deliver exceptional service and operational efficiency.
