As the Director of Partner Experience at Stack Sports, Barbara Fanning leverages her extensive 17+ years of expertise in customer education and experience to drive transformative initiatives that enhance user engagement and foster customer success. In her current role, Barbara is at the forefront of...
As the Director of Partner Experience at Stack Sports, Barbara Fanning leverages her extensive 17+ years of expertise in customer education and experience to drive transformative initiatives that enhance user engagement and foster customer success. In her current role, Barbara is at the forefront of developing and implementing comprehensive customer onboarding and training programs that are tailored to meet the diverse needs of partners across the sports technology landscape. Her strategic vision encompasses a multi-channel approach, integrating digital adoption tools, instructor-led training, and on-demand resources to ensure that partners have the knowledge and skills necessary to maximize their use of Stack Sports’ innovative solutions.
Barbara's leadership extends beyond program development; she is dedicated to mentoring a talented team responsible for creating impactful training materials and knowledge resources. Her focus on knowledge management and content development ensures that information is not only accessible but also engaging, bringing complex concepts to life in a way that resonates with users. With a strong background in business operations and process improvement, Barbara continually seeks to refine and enhance the customer experience, employing effective communication strategies and public speaking skills to advocate for the needs of partners.
Her passion for education and customer enablement is evident in her commitment to fostering a culture of continuous learning and improvement within the organization. By prioritizing customer experience and leveraging her skills in brand development and management, Barbara is instrumental in driving Stack Sports’ mission to empower partners and elevate the overall user experience in the sports industry.
