Barbara Dagley is a seasoned professional in the Customer Service industry, currently serving as the Director of Customer Support at Carbonite. With a robust background in contact center operations, Barbara leads a dynamic team of over 200 Technical and Sales representatives, driving the organization towards...
Barbara Dagley is a seasoned professional in the Customer Service industry, currently serving as the Director of Customer Support at Carbonite. With a robust background in contact center operations, Barbara leads a dynamic team of over 200 Technical and Sales representatives, driving the organization towards its ambitious customer satisfaction (CSAT) goal of 90% and a monthly sales revenue target of $500,000. Her expertise in team building and leadership has been instrumental in fostering a culture of excellence, where both employee engagement and customer satisfaction thrive.
Under Barbara's guidance, Carbonite has successfully navigated significant corporate transformations, leveraging her extensive experience to implement innovative strategies that enhance service delivery and operational efficiency. Her hands-on approach to training and development ensures that her team is well-equipped to handle complex customer inquiries, particularly in areas such as software documentation and technical support for Windows 7 systems.
Barbara's commitment to excellence is evident in her ability to analyze performance metrics and adapt strategies accordingly, ensuring that her team not only meets but exceeds customer expectations. Her background in aviation and call center management further enriches her skill set, allowing her to apply best practices from diverse industries to optimize customer interactions. As a leader, Barbara Dagley exemplifies the qualities of a transformative figure in customer support, dedicated to achieving sustainable growth and fostering lasting relationships with customers.
