Aubri Schilf
AS

Aubri Schilf

Linkedin Profile
Senior Director of Client Operations at Mursion | West Palm Beach, Florida, United States
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About Aubri Schilf

  • Aubri Schilf currently serves as the Director of Operations - Client Success and Learning Solutions at Mursion, where she leverages her extensive experience in the SaaS business model to drive operational excellence and enhance customer satisfaction. With over a decade of expertise, Aubri has successfully...
    Aubri Schilf currently serves as the Director of Operations - Client Success and Learning Solutions at Mursion, where she leverages her extensive experience in the SaaS business model to drive operational excellence and enhance customer satisfaction. With over a decade of expertise, Aubri has successfully aligned the operational goals of the organization with product and engineering functions, ensuring a seamless integration that fosters innovation and efficiency. In her role, Aubri has spearheaded several key projects that have significantly improved client engagement and support processes. One of her notable achievements includes the comprehensive revamping of the customer knowledge base, which has not only enhanced self-service support but also increased operational efficiency. By implementing a robust quality assurance program and onboarding offshore staff, she has developed a high-performing support team that is well-equipped to meet the evolving needs of Mursion’s clients. Aubri is also at the forefront of integrating cutting-edge technology into customer interactions. By introducing chat and AI chatbot solutions, she has transformed the way clients engage with support, allowing for scalable and efficient communication. Her leadership in streamlining manual processes through the implementation team has further optimized workflows, enabling the organization to respond swiftly to client needs. With a strong foundation in product management, account management, and technical training, Aubri empowers her teams to utilize data-driven insights for informed decision-making. Her commitment to continuous improvement and her ability to foster a culture of learning and development make her a pivotal figure in driving Mursion's success in the competitive landscape of SaaS solutions.
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  • Aubri Schilf Work

    • Senior Director of Client Operations at Mursion in October 2024 to Present
    • Director of Operations - Client Success and Learning Solutions at Mursion in October 2022 to November 2024
    • Senior Director of Customer Support at Honorlock in March 2020 to October 2022
  • Aubri Schilf Skills

    • Agile MethodologiesProduct ManagementProduct Lifecycle Management
      Project ManagementAccount ManagementTechnical TrainingHigher EducationTroubleshootingData AnalysisComputer ProficiencyMedical RecordsReport WritingNewslettersNew Hire OrientationsSoftware DesignMedical BillingQuality AuditingUser Acceptance TestingResource ManagementBusiness DevelopmentResearchTechnical SupportCustomer ExperienceEducational TechnologyCrystal ReportsMicrosoft SQL ServerEMRMicrosoft OfficeJIRASalesforce.comAdobe Creative SuiteWindowsTrainingPerformance ImprovementEmployee TrainingPublic SpeakingLeadershipCustomer ServiceManagementCommunicationCustomer EngagementHelp Desk SupportProduct Strategy

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  • About Aubri Schilf's Current Company

  • Frequently Asked Questions about Aubri Schilf

    • What is Aubri Schilf email address?
      Email Aubri Schilf at a***f@mursion.com. This email is the most updated Aubri Schilf email found in 2024.
    • How to contact Aubri Schilf?
      To contact Aubri Schilf send an email to a***f@mursion.com.
    • What company does Aubri Schilf work for?
      Aubri Schilf works for Mursion
    • What is Aubri Schilf's role at Mursion?
      Aubri Schilf is Senior Director of Client Operations
    • What is Aubri Schilf's Phone Number?
      Aubri Schilf's phone (305) ***-*155
    • What industry does Aubri Schilf work in?
      Aubri Schilf works in the Professional Training And Coaching industry.

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