Aubri Schilf currently serves as the Director of Operations - Client Success and Learning Solutions at Mursion, where she leverages her extensive experience in the SaaS business model to drive operational excellence and enhance customer satisfaction. With over a decade of expertise, Aubri has successfully...
Aubri Schilf currently serves as the Director of Operations - Client Success and Learning Solutions at Mursion, where she leverages her extensive experience in the SaaS business model to drive operational excellence and enhance customer satisfaction. With over a decade of expertise, Aubri has successfully aligned the operational goals of the organization with product and engineering functions, ensuring a seamless integration that fosters innovation and efficiency.
In her role, Aubri has spearheaded several key projects that have significantly improved client engagement and support processes. One of her notable achievements includes the comprehensive revamping of the customer knowledge base, which has not only enhanced self-service support but also increased operational efficiency. By implementing a robust quality assurance program and onboarding offshore staff, she has developed a high-performing support team that is well-equipped to meet the evolving needs of Mursion’s clients.
Aubri is also at the forefront of integrating cutting-edge technology into customer interactions. By introducing chat and AI chatbot solutions, she has transformed the way clients engage with support, allowing for scalable and efficient communication. Her leadership in streamlining manual processes through the implementation team has further optimized workflows, enabling the organization to respond swiftly to client needs.
With a strong foundation in product management, account management, and technical training, Aubri empowers her teams to utilize data-driven insights for informed decision-making. Her commitment to continuous improvement and her ability to foster a culture of learning and development make her a pivotal figure in driving Mursion's success in the competitive landscape of SaaS solutions.