Ashraf Elrefaey serves as the Managing Director at Help Square Limited, where he leverages over two decades of expertise in IT Service Management (ITSM) to drive transformative solutions for organizations. Since 1999, Ashraf has cultivated a deep understanding of the intricacies of ITSM, specializing in...
Ashraf Elrefaey serves as the Managing Director at Help Square Limited, where he leverages over two decades of expertise in IT Service Management (ITSM) to drive transformative solutions for organizations. Since 1999, Ashraf has cultivated a deep understanding of the intricacies of ITSM, specializing in the design and implementation of frameworks that enhance operational efficiency and service delivery. His leadership at Help Square Limited has been marked by a series of successful projects that integrate cutting-edge technologies such as BMC Remedy, ServiceNow, and BMC Discovery (ADDM), ensuring that clients can navigate the complexities of modern IT environments.
In his current role, Ashraf oversees a diverse portfolio of service, product, and program management initiatives, focusing on delivering tailored consultancy services that meet the unique needs of each organization. His proficiency in ITIL and PRINCE2 methodologies allows him to effectively manage cross-functional teams, ensuring that business requirements are not only solicited but also translated into actionable strategies. Ashraf's technical skills, which include a strong command of JavaScript, Linux, and data visualization tools like Microsoft Power BI, enable him to bridge the gap between technical teams and business stakeholders, fostering collaboration and driving project success.
Under his guidance, Help Square Limited has become a trusted partner for organizations seeking to optimize their IT service delivery. Ashraf's commitment to excellence and his ability to adapt to the evolving landscape of ITSM position him as a valuable asset in the industry, continuously pushing the boundaries of what is possible in service management.
