As the Vice President of Customer Service at Persante Health Care, Ashley Shepherd plays a pivotal role in shaping the patient experience and driving operational excellence within the organization. With over 13 years of experience in the healthcare industry, Ashley has honed her expertise in...
As the Vice President of Customer Service at Persante Health Care, Ashley Shepherd plays a pivotal role in shaping the patient experience and driving operational excellence within the organization. With over 13 years of experience in the healthcare industry, Ashley has honed her expertise in cross-functional team leadership and change management, ensuring that her team is not only responsive to patient needs but also proactive in enhancing service delivery. Under her guidance, the customer operations team focuses on patient engagement strategies that foster strong relationships and improve overall satisfaction.
Ashley is currently spearheading several key projects aimed at infrastructure enhancements that leverage data analysis to optimize contact center operations. By utilizing advanced metrics and analytics, she is able to identify trends and areas for improvement, which directly contribute to the quality of care provided to patients. Her strategic planning skills enable her to align customer service initiatives with the broader organizational goals, ensuring that every interaction is meaningful and impactful.
In addition to her leadership role, Ashley is committed to team building and fostering a culture of continuous improvement. She actively encourages her team to embrace innovative solutions and best practices, which has resulted in improved patient outcomes and operational efficiencies. With a strong command of Microsoft Office tools, including PowerPoint and Excel, Ashley effectively communicates insights and progress to stakeholders, reinforcing the importance of exceptional customer service in the healthcare landscape. Through her dedication and expertise, Ashley Shepherd is not only enhancing the patient experience at Persante Health Care but also setting a benchmark for excellence in the industry.
