As a Quality Consultant Auditor at IHG Hotels & Resorts, Ashley R. plays a pivotal role in enhancing operational excellence across a diverse portfolio of hotel brands, including Holiday Inn, Holiday Inn Express, Candlewood Suites, Staybridge Suites, and Avid Hotels in the Kansas City region....
As a Quality Consultant Auditor at IHG Hotels & Resorts, Ashley R. plays a pivotal role in enhancing operational excellence across a diverse portfolio of hotel brands, including Holiday Inn, Holiday Inn Express, Candlewood Suites, Staybridge Suites, and Avid Hotels in the Kansas City region. With a keen eye for detail and a commitment to continuous process improvement, Ashley collaborates closely with hotel management teams to identify areas for operational enhancement and customer service excellence.
Her expertise in strategic planning and execution allows her to develop tailored solutions that not only boost occupancy rates but also foster a culture of high performance within the properties she audits. By leveraging her strong communication skills and HR consulting background, Ashley effectively engages with stakeholders at all levels, ensuring that best practices are not only implemented but also embraced by hotel staff.
Key projects under Ashley's guidance have included the rollout of innovative marketing strategies that align with IHG’s brand standards, resulting in measurable improvements in guest satisfaction and operational efficiency. Her leadership in conflict resolution and mentoring has empowered teams to overcome challenges and enhance their service delivery, ultimately contributing to the overall success of the IHG brand in a competitive market. Ashley’s dedication to excellence and her ability to define requirements for operational improvements make her an invaluable asset to IHG Hotels & Resorts, driving both guest loyalty and business growth.
