As the Director of New Product Innovation at UPS Capital®, Ashley Hillman plays a pivotal role in shaping the future of shipping solutions for small and medium-sized businesses (SMBs). Leading a cross-functional agile team, Ashley spearheads the development and commercialization of cutting-edge digital products within...
As the Director of New Product Innovation at UPS Capital®, Ashley Hillman plays a pivotal role in shaping the future of shipping solutions for small and medium-sized businesses (SMBs). Leading a cross-functional agile team, Ashley spearheads the development and commercialization of cutting-edge digital products within the DeliveryDefense Shipping Intelligence portfolio. This innovative suite of tools leverages enriched delivery data and advanced machine learning algorithms to proactively predict shipping outcomes, empowering SMBs to mitigate risks associated with shipping mishaps and negative customer reviews.
Under Ashley's leadership, the team focuses on creating adaptable technology solutions that not only enhance operational efficiency but also improve customer satisfaction. By harnessing data analysis and insights, Ashley ensures that the products developed are tailored to meet the unique challenges faced by SMBs in today’s fast-paced logistics environment. Her expertise in logistics and customer service, combined with a strong foundation in data-driven decision-making, enables her to identify market needs and translate them into actionable product strategies.
Key projects under Ashley's direction have included the launch of predictive analytics features that allow businesses to anticipate delivery issues before they occur, significantly reducing the likelihood of negative customer experiences. With a keen understanding of the shipping landscape and a commitment to innovation, Ashley Hillman is dedicated to empowering SMBs with the tools they need to thrive in a competitive marketplace, ultimately driving growth and success for both her team and the clients they serve.
