As a Collections Specialist in Accounts Receivable at ViralGains, Ashleigh Bachand plays a pivotal role in ensuring the financial health of the organization by managing the collection process for outstanding invoices. With a decade of diverse management experience, Ashleigh leverages her expertise in communication and...
As a Collections Specialist in Accounts Receivable at ViralGains, Ashleigh Bachand plays a pivotal role in ensuring the financial health of the organization by managing the collection process for outstanding invoices. With a decade of diverse management experience, Ashleigh leverages her expertise in communication and project management to foster strong relationships with clients, ensuring timely payments while addressing any billing issues that may arise. Her proactive approach involves regular communication with clients, where she not only follows up on overdue payments but also negotiates payment plans that align with both the client's needs and the company's financial objectives.
In her current role, Ashleigh is instrumental in investigating and resolving discrepancies or disputes, collaborating closely with sales and account management teams to maintain a seamless flow of information. This collaboration is critical in enhancing customer satisfaction and retention, as it allows for a more comprehensive understanding of client accounts and their specific circumstances. Ashleigh’s strong background in internal communications equips her with the skills necessary to articulate complex financial information clearly and effectively, ensuring that all stakeholders are informed and engaged throughout the collection process.
Her expertise extends beyond collections; she is adept at utilizing her skills in communication training and customer service to enhance team dynamics and improve overall operational efficiency. Ashleigh’s commitment to team building and trend analysis further supports her ability to identify areas for improvement within the accounts receivable process, ultimately contributing to ViralGains' success in managing its financial resources effectively. Through her strategic approach and dedication to excellence, Ashleigh Bachand exemplifies the qualities of a seasoned professional in the financial sector.
