As the Director of Quality at Chick-fil-A, Ashanti Durley plays a pivotal role in ensuring operational excellence and maintaining the high standards that the brand is renowned for. With a strong foundation in criminal justice and legal studies from UNC-Charlotte, Ashanti brings a unique perspective...
As the Director of Quality at Chick-fil-A, Ashanti Durley plays a pivotal role in ensuring operational excellence and maintaining the high standards that the brand is renowned for. With a strong foundation in criminal justice and legal studies from UNC-Charlotte, Ashanti brings a unique perspective to the restaurant industry, blending analytical rigor with a commitment to quality and customer service. Currently pursuing a graduate degree in management, she is dedicated to enhancing her leadership and project management skills, which are essential in her multifaceted role.
In her position, Ashanti oversees all aspects of kitchen operations, from inventory management to food quality control. Her expertise in business analytics allows her to analyze food costs and streamline processes, ensuring that the restaurant operates within budget while delivering exceptional dining experiences. Ashanti's responsibilities extend beyond the kitchen; she manages scheduling, conducts interviews, and oversees financial operations, demonstrating her strong time management and problem-solving abilities.
Key projects under her leadership include implementing new inventory tracking systems that have significantly reduced waste and improved cost efficiency. Additionally, Ashanti is passionate about fostering a culture of continuous improvement among her team, utilizing her communication skills to motivate and engage staff. Her commitment to quality and operational excellence not only enhances customer satisfaction but also contributes to the overall success of Chick-fil-A. As she continues her educational journey, Ashanti is poised to leverage her growing expertise to drive innovation and excellence in the fast-paced restaurant industry.
