Arvind Nag currently serves as the Associate Vice President at Firstsource, where he leads the Global Transition and Project Management Office (PMO) for the Banking, Financial Services, and Mortgage (BFS & Mortgage) sectors. With over 14 years of leadership experience, Arvind has developed a robust...
Arvind Nag currently serves as the Associate Vice President at Firstsource, where he leads the Global Transition and Project Management Office (PMO) for the Banking, Financial Services, and Mortgage (BFS & Mortgage) sectors. With over 14 years of leadership experience, Arvind has developed a robust expertise in managing large-scale service delivery teams, particularly in end-to-end mortgage operations. His strategic oversight encompasses critical areas such as growth, revenue generation, profit optimization, and operational efficiency within the consumer finance landscape.
At Firstsource, Arvind has been instrumental in driving key projects that focus on enhancing operational workflows and implementing innovative solutions to streamline processes. His deep understanding of both front and back office life cycle management allows him to identify and leverage operational levers that significantly improve performance metrics. Arvind’s proficiency in Business Process Outsourcing (BPO) and operations management has enabled him to optimize costs while maintaining high service quality, which is essential in the competitive mortgage banking sector.
Arvind's analytical skills and commitment to automation have led to the successful implementation of initiatives that enhance customer satisfaction, as evidenced by improved Net Promoter Scores (NPS). His ability to manage diverse portfolios and navigate the complexities of residential mortgages positions him as a key player in Firstsource's mission to deliver exceptional service and drive sustainable growth. With a keen focus on branding and operational excellence, Arvind continues to shape the future of mortgage operations, ensuring that Firstsource remains at the forefront of industry innovation.
