Anwar Chohaan serves as a Senior Business Leader at Visa Inc., where he plays a pivotal role in shaping the future of Global Customer Care Operations and Partner Management. With a wealth of experience in Internal Controls and Compliance, Anwar has successfully led initiatives as...
Anwar Chohaan serves as a Senior Business Leader at Visa Inc., where he plays a pivotal role in shaping the future of Global Customer Care Operations and Partner Management. With a wealth of experience in Internal Controls and Compliance, Anwar has successfully led initiatives as the Chief Compliance Officer for global contact centers, ensuring that operations adhere to the highest standards of quality and regulatory requirements. His expertise spans across customer service management, supply chain management, and the optimization of business processes, making him a key asset in Visa's strategic planning for its global call center business.
In his current role, Anwar is responsible for overseeing the operations of Visa's Customer Care Services, where he drives strategic decision-making related to best practices, technology integration, and organizational structure. His focus on process improvement and operational efficiency has led to significant advancements in the quality of service delivered to Visa's customers. Anwar is adept at managing current partnerships and fostering new collaborations that enhance operational support, workforce management, and overall service delivery.
Anwar's proficiency in Business Process Outsourcing (BPO), vendor management, and telecommunications expense management (TEM) has resulted in large-scale cost savings and improved service outcomes. His ability to negotiate contracts and manage procurement processes ensures that Visa maintains strong relationships with its suppliers and partners. As a leader in the industry, Anwar Chohaan continues to innovate and implement strategies that not only enhance customer satisfaction but also drive Visa's mission of providing secure and reliable payment solutions globally.
