Annie V is a seasoned Customer Success professional at Zendesk, where she serves as the Director of Customer Success, leading the West Customer Success team. With a robust background in managing global Customer Success teams and fostering Enterprise client partnerships, Annie has established herself as...
Annie V is a seasoned Customer Success professional at Zendesk, where she serves as the Director of Customer Success, leading the West Customer Success team. With a robust background in managing global Customer Success teams and fostering Enterprise client partnerships, Annie has established herself as a key player in the SaaS industry. She directly oversees two managers and is responsible for the largest book of business within the organization, boasting an impressive ~$100 million in Annual Recurring Revenue (ARR).
Annie's leadership has been pivotal in achieving the highest performance metrics across all regions, as evidenced by her team's outstanding results in churn and contraction targets during Q1, Q2, and Q3 of 2021. Her expertise in digital media sales, account management, and online advertising, combined with her strategic approach to customer engagement, has enabled her to drive significant value for both clients and the organization.
Her proficiency in web analytics and social media marketing further enhances her ability to understand customer needs and tailor solutions that foster long-term relationships. Annie's commitment to excellence in customer success not only contributes to Zendesk's growth but also sets a benchmark for best practices in the industry. As she continues to innovate and lead her team, Annie remains dedicated to enhancing the customer experience and ensuring that clients derive maximum value from their investments in Zendesk's solutions.
